FAQs

• The processing will begin from the day after the order date.
• All dresses are Made-To-Order. Whether you choose a standard size or custom measurements, our tailors craft each dress to order.
• Total Delivery Time = Processing/Tailoring Time + Shipping Time
• Tailoring time takes 7-15 days.
• Standard shipping takes 9 -25 days for delivery.
• DHL Express shipping takes 5 -7 days for delivery.

• If you need to make adjustments to your order after it has been placed, please contact us as soon as possible, either through live chat or at service@keydress.com.
• Depending on the current processing stage of your order, we may be able to make adjustments.
• Unfortunately, once the order shows as shipped, we cannot update the shipping address.

If you have not received your order by the end of your delivery timeframe, we suggest following the steps below as they have resolved the majority of delivery issues:

• Double-check the email you received from us regarding your specific shipping information. Please read the email in full, as there may be important details that were missed.
• Your order may have been shipped in multiple parts, so the other items in your order may be arriving separately. You would have received multiple shipping notifications if this is the case.
• Verify the shipping address provided. If there is an error, you will need to reach out to DHL or USPS to see if it is possible to update your address. If the initial address was incorrect, your package will be processed as returned to sender by our returns team.
• Check around the delivery location for your package, as it may have been left in an unusual place, or see if someone else (such as a neighbor) accepted the delivery, either on purpose or by accident.
• Check in with your local post office, as packages are often held there for pickup.
• For more specific information or any delivery concerns regarding U.S. orders, you can reach USPS Customer Service at 1 (800) 275-8777.
• For any other concerns, you can reach out to us at service@keydress.com.

• We offer 2 different shipping options with delivery times ranging from 5 - 25 days, depending on which shipping service is chosen. Shipping rates are shown at checkout.
• We ship to many countries worldwide.
• Here is our shipping policy.

• U.S. Orders
• If your order is shipped to a U.S. domestic address, you can enter your tracking number at the following websites:
• UPS
• USPS
• International Orders
• For international shipments, you can enter your tracking number at the following websites:
• DHL
• UPS
• USPS

• You can return or exchange your dress within 14 days.
• Custom dresses are not returnable or exchangeable.
• Once we receive your return, we will process it within 10 business days.
• Here is our return policy.

• Customized items cannot be returned or exchanged once the order shows as shipped.
• Standard-sized items can be exchanged.
• For orders that have already been shipped, we do not offer direct exchanges.
• You need to apply for a return label through Contact Us within 14 days of receiving the package to return the items.
• Once we receive your returned item, we will issue store credit to your email. You can use the store credit to reorder your preferred color/size.
• If you have a special situation, please contact our customer service team via online chat or at service@keydress.com.

• Once we receive your return, we will process it within 10 business days. You will receive store credit minus shipping and taxes. The store credit does not expire.

• If you cannot find the answer you need in the FAQ, please contact our customer service team via online chat or at service@keydress.com.
• Please provide your order number and the question you would like to inquire about. We will assist you as soon as possible!
• Please note that loose glitter, sequins, excess threads, or sheerness are not considered defects; these are often natural results of the manufacturing process or the product's design.
• Please read the product description of each item carefully before purchasing.